Locked from an account and was directed to change the password which has failed to respond. Attempted to email support as directed and after four emails still haven't received a response. Lousy customer service do not recommend
I subscribed to UltraVPN and quite liked it, from 2019 through 2021. During this time I changed (and forgot) the password to the email associated with that account and they were nice enough to merge my new email addy with the old account within their systems. I am not SURE if this change somehow affected my subscription, but the program began to not want to respond or connect, the updates would fail, and I would lose the entirety of the program after an auto-update (even though I had auto-updates disabled), meaning even the UltraVPN exe (executable file) would just be GONE from my system, etc. DESPITE THIS, on Sept. 19 of 2021, I attempted to renew for another two years but my charge would not go through (yet another glitch). I contacted them and they charged my Discover card. Still, I continued to experience nothing but trouble and opened support ticket after support ticket. I swear, at one point I thought they were just messing with me - that's how bad it got. And one of my last communications with them back then I even asked for my money back. In May of 2022, I had enough, I counted my losses, went with Surfshark, and uninstalled UltraVpn. REGRETTABLY, on the evening of October 8, 2022, Surfshark was undergoing maintenance on my PREFERRED server (hardly ever happened before), and - I could kick myself - instead of using another server, I decided to see if this was one of the times UltraVPN worked for me. I logged on NOT to the program because I DO NOT HAVE the program installed, but to my account on their website in order to download the new version of the program and thinking I had paid for TWO years in 2021 and was therefore paid through Sept. 19, 2023. When I logged in to my account on their site, my account with them was closed, and I was prompted to “RENEW”. NOW, there is NO way in the world I would PAY to renew with them, BUT (ugh - again, kick myself) since I did think I WAS ALREADY paid up through Sept. 19, 2023, I contacted them and said that I was being asked to “renew” when I was sure I paid up to 2023. AFTER I sent that support ticket from their site, I then looked through my records and saw that indeed, I only had service with them through 2021 (although I could swear I paid for another two years). I contacted them AGAIN and told them to “disregard” my previous contact and that the subscription was true “OVER”. NOTE THAT I NEVER DOWNLOADED OR REINSTALLED OR TRIED TO LOG IN TO THE ULTRAVPN PROGRAM. WELL ... Not too long afterward (perhaps an hour), I logged into my Discover account because I was waiting for another charge (Amazon) to post before I froze my card, AND I SEE AN $89 charge from no other than ULTRAVPN! /SIGH I contacted them three times afterward and they have replied, but now they say that they cannot even see where they charged me! I just now opened a dispute with my bank. STAY AWAY from this company.
Using UltraVPN for 3 months and it's fast for streaming. I like it and would recommend UltraVPN. I use it during travel and the accessibility and streaming are very strong. I always used a free vpn app before this and the streaming was hit or miss. With UltraVPN it is much better.